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Practical guide

How to organize a buyer or seller dispute record

Put listing details, messages, payment records and item photos into one chronological record.

Short answer: The clearest record usually follows the sequence of the transaction instead of mixing screenshots and photos without dates or context.

Simple sequence

  1. Save the listing or description
  2. Keep order and payment confirmation
  3. Add relevant messages in sequence
  4. Photograph the item and packaging if condition matters

Keep these together

  • Listing or description
  • Order and payment details
  • Messages
  • Photos of the item and packaging

What to avoid

Keep the original files where possible and avoid cropping away dates, names or context you may later need.

Keep notes factual. If you are unsure about a date, cause or sequence, mark that uncertainty instead of filling the gap with a guess.

Use Keptara for this record

Keptara can keep the original files, supporting documents, screenshots and a simple timeline together. A Record Pass or Pro plan can unlock additional features, but the core record can start on the free plan.

Start this record

Published and reviewed 2026-09-26.