Keptara
Keptara guide

What evidence should I keep for a chargeback?

A practical checklist for keeping order details, messages, receipts, delivery information and photos together.

Keep the purchase confirmation, receipt, product description, delivery information, messages with the seller and clear photos or screenshots that show the problem.

What to keep

  1. Order confirmation or receipt.
  2. Product listing or description as it appeared when you bought.
  3. Delivery tracking and delivery confirmation.
  4. Messages or emails with the seller.
  5. Photos or video showing the item and the issue.
  6. Refund, return or dispute messages and dates.