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Practical guide

Selling an item online? Record its condition before handover

A seller-friendly checklist for photos, accessories, serial details and handover context.

Short answer: Before a marketplace handover or shipment, make a short condition record that shows the item as a whole and any known marks or defects.

Simple sequence

  1. Take wide and close photos in good light
  2. Capture serial or identifying details
  3. Photograph included accessories
  4. Record packaging or handover condition

Keep these together

  • Condition photos
  • Known defect photos
  • Serial details
  • Accessory and packaging photos

What to avoid

Do not hide damage or rely on filters that change the item’s appearance.

Keep notes factual. If you are unsure about a date, cause or sequence, mark that uncertainty instead of filling the gap with a guess.

Use Keptara for this record

Keptara can keep the original files, supporting documents, screenshots and a simple timeline together. A Record Pass or Pro plan can unlock additional features, but the core record can start on the free plan.

Start this record

Published and reviewed 2026-09-26.