What to keep
- Overall product condition.
- Clear views of the problem.
- Model and serial number.
- Receipt or proof of purchase.
- Warranty information you received with the product.
- Support messages, case numbers and repair reports.
Warranty claim photo checklist
What to photograph and keep when preparing a product warranty request.
Photograph the whole product, the specific fault or damage, the model and serial details, and keep the purchase receipt and warranty or support messages.