Three views to start
- Show the whole device and existing marks
- Show the screen or function that is relevant
- Repeat comparable views on return
When a device goes in for repair
A short condition record helps distinguish what was already visible from what you notice when it comes back.
Keep with those photos
Keep the service ticket, quoted work and accessory list in the language received.
Keptara distinguishes files captured in the app from files added later. Keep the original files and wording whenever they matter.
Use this record in Canada
Start a private record, add the views in order, and return later to show the after state or add supporting documents.
Start a photo recordAbout local procedures
This page is a practical checklist for photos and files, not legal advice. Follow the official forms, notices, deadlines and safety procedures that apply to your situation. A record helps explain what you observed; it cannot decide who is responsible or guarantee an outcome.
Independent consumer guidance
Before having an electronic device repaired (Office de la protection du consommateur, Québec)
This source discusses the consumer situation used in the example above. This source does not endorse Keptara and is not evidence of how often this problem occurs.
Example reviewed on 2026-10-17. This page makes no claim about how often the problem occurs.