Three views to start
- Unopened outer package and label
- Inner padding and item as removed
- Close damage detail with a whole-item view
When a parcel contains a damaged item
Record the package and the item separately while the delivery context is still available.
Keep with those photos
Keep the order, delivery message and seller conversation together.
Keptara distinguishes files captured in the app from files added later. Keep the original files and wording whenever they matter.
Use this record in Kenya
Start a private record, add the views in order, and return later to show the after state or add supporting documents.
Start a photo recordAbout local procedures
This page is a practical checklist for photos and files, not legal advice. Follow the official forms, notices, deadlines and safety procedures that apply to your situation. A record helps explain what you observed; it cannot decide who is responsible or guarantee an outcome.
Independent consumer guidance
Safe handling of postal articles (Communications Authority of Kenya)
This source discusses a related consumer topic. The example above is a photo checklist prepared by Keptara. This source does not endorse Keptara and is not evidence of how often this problem occurs.
Example reviewed on 2026-10-17. This page makes no claim about how often the problem occurs.