Three views to start
- Show the whole parcel and its damaged side
- Capture the shipping label without publishing personal details
- Photograph padding and the item as you unpack
When a courier parcel arrives crushed
The outer box can explain part of the story before it is opened. Record it before putting the packaging aside.
Keep with those photos
Add the order confirmation and the message you send the retailer.
Keptara distinguishes files captured in the app from files added later. Keep the original files and wording whenever they matter.
Use this record in New Zealand
Start a private record, add the views in order, and return later to show the after state or add supporting documents.
Start a photo recordAbout local procedures
This page is a practical checklist for photos and files, not legal advice. Follow the official forms, notices, deadlines and safety procedures that apply to your situation. A record helps explain what you observed; it cannot decide who is responsible or guarantee an outcome.
Independent consumer guidance
Faulty and unsafe products (Consumer Protection NZ)
This source discusses the consumer situation used in the example above. This source does not endorse Keptara and is not evidence of how often this problem occurs.
Example reviewed on 2026-10-17. This page makes no claim about how often the problem occurs.