Three views to start
- Whole phone and existing marks
- Screen and relevant function
- Charger, case or other included accessories
Before sending a phone for repair
Show the device, its working state and exactly what leaves with it.
Keep with those photos
Keep the repair slip and quoted work beside the photos.
Keptara distinguishes files captured in the app from files added later. Keep the original files and wording whenever they matter.
Use this record in Philippines
Start a private record, add the views in order, and return later to show the after state or add supporting documents.
Start a photo recordAbout local procedures
This page is a practical checklist for photos and files, not legal advice. Follow the official forms, notices, deadlines and safety procedures that apply to your situation. A record helps explain what you observed; it cannot decide who is responsible or guarantee an outcome.
Independent consumer guidance
Consumer complaints handling (Department of Trade and Industry)
This source discusses a related consumer topic. The example above is a photo checklist prepared by Keptara. This source does not endorse Keptara and is not evidence of how often this problem occurs.
Example reviewed on 2026-10-17. This page makes no claim about how often the problem occurs.