Three views to start
- Whole item and surrounding room
- Damage from two clear angles
- Packaging, label and delivery context
When a moving delivery leaves furniture damaged
Keep the wider scene as well as the mark itself before packing material disappears.
Keep with those photos
Add the inventory, delivery note and relevant messages.
Keptara distinguishes files captured in the app from files added later. Keep the original files and wording whenever they matter.
Use this record in South Africa
Start a private record, add the views in order, and return later to show the after state or add supporting documents.
Start a photo recordAbout local procedures
This page is a practical checklist for photos and files, not legal advice. Follow the official forms, notices, deadlines and safety procedures that apply to your situation. A record helps explain what you observed; it cannot decide who is responsible or guarantee an outcome.
Independent consumer guidance
Du Plessis v Eezi Move Furniture Removals (National Consumer Tribunal of South Africa)
This source discusses the consumer situation used in the example above. This source does not endorse Keptara and is not evidence of how often this problem occurs.
Example reviewed on 2026-10-17. This page makes no claim about how often the problem occurs.