Three views to start
- Show the actual item and known marks in good light
- Capture model and included accessories
- Record packaging or handoff condition
Before handing over a marketplace sale
A listing photo and a handover photo answer different questions. Keep both in one transaction record.
Keep with those photos
Keep the listing, buyer messages and payment confirmation without publishing private details.
Keptara distinguishes files captured in the app from files added later. Keep the original files and wording whenever they matter.
Use this record in United States
Start a private record, add the views in order, and return later to show the after state or add supporting documents.
Start a photo recordAbout local procedures
This page is a practical checklist for photos and files, not legal advice. Follow the official forms, notices, deadlines and safety procedures that apply to your situation. A record helps explain what you observed; it cannot decide who is responsible or guarantee an outcome.
Independent consumer guidance
Buying from an online marketplace (US Federal Trade Commission)
This source discusses the consumer situation used in the example above. This source does not endorse Keptara and is not evidence of how often this problem occurs.
Example reviewed on 2026-10-17. This page makes no claim about how often the problem occurs.